Body Shop
General Motors Body Shop FAQs
Here at Old Mill, we get a number of calls asking for information about our auto body & collision repair services, not only directions and hours, but detailed questions about the process in general. If you don’t see the answer to your question, please contact us directly at 416-878-3003.
Questions
Frequently Asked Questions
It is completely your decision to have collision repairs done at your shop of choice; however, if the insurance company is directing you to a certain facility that means they are comfortable with that shop and usually your claim will go more smoothly.
You do not have to, but if there are any problems when you go to trade in or lease return your car, if the dealership body shop repaired it, it should be covered by their warranty and not some independent shop that might not have a warranty.
Most independent collision repair and body shops sort of make their own rules and fees for doing bodywork and sometimes don’t have the quality control that a dealership does. Also if the dealership sells the type of vehicle you drive, they are much more experienced with that line and usually have parts available quicker. They are able to offer additional services while your car is down for repairs (e.g., oil changes, recalls, detail work, or possible future new car purchases) which makes it more convenient for you as a consumer.
#1) Quality of the collision repair that the shop does; most shops nowadays have a website that usually has testimonials from customers and/or before and after pictures of vehicles they repaired. #2) Also be sure to look for certification(s) at the shop. The longer a technician has been doing body repairs also contributes to the knowledge and experience they have with auto body repairs. #3) I also look for a clean and presentable facility (if the office looks like a mess, then usually the shop itself will be in a worse condition). Office staff should be friendly and greet you with a smile.
Most body shops have some sort of a guarantee or warranty for the repairs they perform. If the problem that occurs is related to the accident and not a workmanship problem with the body shop, then you can go back to the insurance company. Make sure before you take your car to a body shop you research the shop and see what their warranty is and exactly what it covers and for how long.
Still have questions?
Call our Body Shop 24/7 at 416-878-3003.